Seller Terms & Privacy Policy

Part A — Privacy Policy

1. Introduction

Kealinka Limited ("Kealinka," "we," "us," or "our") operates an online marketplace connecting vendors and customers across Kenya. We are committed to protecting the privacy of everyone who uses our platform — customers, vendors, and affiliates alike — in accordance with the Kenya Data Protection Act, 2019, and its implementing regulations.

This Privacy Policy explains what personal data we collect, why we collect it, how it is used and shared, and the rights you have over your own information. By using the Kealinka platform, you agree to the practices described in this policy.

2. Information We Collect

We collect information in the following ways:

• Account information: name, phone number, email address, physical or delivery address, and national ID or business registration details (for vendors).
• Transaction information: order history, payment method details, shipping details, and communications related to purchases or sales.
• Vendor and affiliate information: business name, product listings, bank or mobile money details for payouts, and referral activity.
• Technical information: IP address, device type, browser type, and usage data collected automatically through cookies and similar technologies.
• Communications: messages sent to customer support, dispute resolution records, and marketing preferences.

3. How We Use Your Information

We use collected information to:

• Process orders, payments, refunds, and vendor payouts.
• Facilitate delivery through our logistics partners.
• Verify vendor and affiliate identities and prevent fraud.
• Provide customer support and respond to inquiries.
• Send order updates, policy notifications, and — where consented to — marketing communications.
• Improve our platform, products, and services through analytics.
• Comply with Kenyan legal, tax, and regulatory obligations.

4. How We Share Information

We do not sell personal data. We may share information with:

• Logistics and delivery partners, to fulfill and track orders.
• Payment processors and financial institutions, to process payments and payouts.
• Vendors, limited to the information necessary to fulfill a customer's order (e.g. name, delivery address, phone number).
• Regulatory or law enforcement authorities, where required by Kenyan law or a valid legal process.
• Service providers who support our platform (e.g. hosting, analytics, customer support tools), under confidentiality obligations.

5. Cookies and Tracking Technologies

Kealinka uses cookies and similar technologies to keep you signed in, remember preferences, understand how our platform is used, and improve performance. You can control cookies through your browser settings; disabling certain cookies may limit some platform features.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, and reporting obligations. Transaction records may be retained longer where required by Kenyan tax or commercial law.

7. Data Security

We apply reasonable technical and organizational measures — including encryption, access controls, and secure payment processing — to protect personal data against unauthorized access, loss, or misuse. No system is completely secure, and we encourage users to safeguard their own account credentials.

8. Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

• Be informed of how your data is used.
• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal or contractual retention requirements.
• Object to or restrict certain processing, including direct marketing.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) of Kenya.

To exercise any of these rights, contact us using the details in Section 12.

9. Children's Privacy

Kealinka's platform is not directed at children under 18. We do not knowingly collect personal data from minors. If we become aware that a minor has provided personal data without appropriate consent, we will take steps to delete it.

10. Third-Party Links

Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties, and we encourage you to review their privacy policies separately.

11. Changes to This Policy

Kealinka may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated through the Kealinka Seller Portal, email, or other official channels. Continued use of the platform after such updates constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy, or wish to exercise your data protection rights, please contact:

• Kealinka Data Protection Officer, via the official Seller Portal or customer support channels.
• Office of the Data Protection Commissioner (ODPC), Kenya — for independent complaints regarding data protection matters.

Part B — Seller Terms (Marketplace Commission, Shipping & Affiliate Policy)

1. Introduction

Welcome to Kealinka Limited — a modern Kenyan e-commerce marketplace that connects trusted vendors with customers across the country through a secure, technology-driven shopping platform. Our mission is to make online selling simple, affordable, and profitable by providing vendors with access to thousands of potential customers, powerful marketing, secure payment processing, and reliable delivery services.

Unlike many marketplaces that charge high selling fees, Kealinka believes vendors should retain a larger portion of their profits. By registering as a vendor on Kealinka, you agree to the commission, shipping, and affiliate terms outlined below.

2. Marketplace Commission Rates

Marketplace commission is charged only after a successful sale has been completed and payment has been received from the customer. There are no listing fees, no subscription fees, no charges for products that do not sell, and no hidden marketplace fees. Commission is calculated as a percentage of the selling price of each successfully completed order, based on product category:

Worked Example — Item Sold at KSh 10,000 (Tech & Gadgets, 8% Commission)

(Before any applicable shipping contribution or statutory taxes.) Commission is deducted automatically after a successful order has been completed.

3. Shipping Contribution

Kealinka works with trusted logistics partners to provide fast and affordable delivery across Kenya. To make delivery affordable for customers while keeping vendor costs low, shipping costs are shared between Kealinka and vendors.

• For every successfully delivered order, the vendor contributes 50% of the applicable shipping fee.
• Kealinka covers the remaining 50% of the shipping cost.
• Shipping contributions apply only to orders that are successfully delivered.
• If an order is cancelled before dispatch or fails due to circumstances not attributable to the vendor, the shipping contribution may not apply.

4. Affiliate Program

Kealinka operates an affiliate marketing program that allows registered affiliates to earn commissions by referring customers to our marketplace. Each approved affiliate receives a unique referral link or referral code. Whenever a customer purchases through that referral and the order is successfully completed, the affiliate earns a 1% commission on every completed item purchased through their referral link or code.

Affiliate commissions become payable only when:

• the customer completes payment;
• the order is successfully delivered or completed;
• the return period (where applicable) has passed; and
• the order has not been cancelled, refunded, or reversed.

Fraudulent referrals, self-referrals, duplicate accounts, or any attempt to manipulate the affiliate program may result in immediate suspension and forfeiture of unpaid commissions.

5. Vendor Responsibilities

To maintain a trusted marketplace, vendors are expected to:

• Provide genuine and legally permitted products.
• Maintain accurate product descriptions and pricing.
• Keep inventory updated.
• Process orders promptly.
• Package products securely.
• Comply with all applicable Kenyan laws and regulations.
• Deliver products that match the quality advertised.

Kealinka reserves the right to suspend or remove vendors who consistently fail to meet marketplace standards.

6. Payment to Vendors

Vendor earnings are calculated after deducting:

• Applicable marketplace commission.
• Vendor shipping contribution (where applicable).
• Any statutory taxes required by law.

Payments are processed according to Kealinka's vendor payout schedule and are made through the vendor's registered payment method.

7. Why Sell on Kealinka?

• One of Kenya's lowest marketplace commission structures.
• No listing fees.
• No monthly subscription charges.
• No hidden marketplace costs.
• Access to thousands of online shoppers.
• Professional marketing campaigns and promotional events.
• Secure order management and payment processing.
• Reliable customer support.
• Fast nationwide delivery solutions.
• A platform designed to help businesses grow and scale.

8. Policy Changes

Kealinka Limited reserves the right to amend, modify, or update this policy at any time to improve marketplace operations or comply with legal and regulatory requirements. Where significant changes are made, vendors and affiliates will be notified through the Kealinka Seller Portal, email, or other official communication channels. Continued use of the Kealinka marketplace after such updates constitutes acceptance of the revised policy.

9. Contact Us

For questions regarding this policy or your vendor account, please contact the Kealinka Vendor Support Team through the official Seller Portal or customer support channels.